I had an issue trying to place my order, not with Jack Co., my own card payment. I called Jack Co. and received a call back within a few hours. The gentleman was extremely knowledgeable and kind. I bought a Deacon ID Bi-fold Front Pocket Wallet with a monogram. I feel the positive experience with the individual, the price, and the quality of the product could not be matched. It was more than I expected and I will be purchasing items in the future. Thank-you so much. My partner appreciated your work and effort.