Order Processing

Jack’s team ships orders Monday through Friday, excluding carrier holidays.  Our team strives to fulfill and complete orders in an efficient and  timely manner.  Orders placed weekdays, Monday through Friday, prior to 3 PM CST, ship within 48 hours with the majority of orders shipped the same day.  Weekend orders are processed the following Monday.

Customers will receive an email confirmation outlining shipping details and a tracking number after order shipment.

Shipping Charges

During the checkout process, shipping charges are visible after selecting the carrier and delivery option.  Shipping rates vary based on the selected shipping method, weight of the package and chosen destination.   Shipping charges are non-refundable.

Packages that go missing via any shipping carrier will be offered a replacement (no refunds) after 30 days of no movement via the respective carrier’s website.

International Shipping

House of Jack Co. is not responsible for broker fees, GST or duty fees when shipping to an address outside the United States.