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Warranty Info

All HOJ Co. products are backed with a one-year limited warranty from the date of purchase. This warranty covers product defects due to manufacturer’s material or craftsmanship. This warranty is null and void if the product has been damaged by accident, unauthorized service or excessive wear unrelated to the material or craftsmanship, or if a valid receipt is not included.

 

To qualify for a warranty replacement, product must be returned with proof of purchase validating the product was purchased within the designated time frame, and was purchased from an authorized HOJ Co. retailer.  Product will not be accepted from unauthorized third-party retailers including, but not limited to, eBay or thrift stores.

 

After confirmation of a product defect due to manufacturer’s material or craftsmanship, HOJ Co. will replace with the same style if available.  If the same style is unavailable, HOJ Co. will contact you to select another style with the equivalent value based on the purchase price.

 

All defective leather products are destroyed upon receipt and will only be replaced if the terms of this warranty are met.  Important: HOJ Co. will not ship the defective product back if the terms of the warranty are not met.

 

To initiate a warranty replacement, please contact us at hello@houseofjackco.com.

 

House of Jack Co. reserves the right to alter this exchange and return policy at any time.